State Farm® Insurance Agent Kay Riordan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Debbie Sands
May 8, 2025
5
out of
5
rating by Debbie Sands
"We have had this agency for over 20 years and Patty has treated us like family, as does everyone else in the office. We are always beyond satisfied and would never want to change. EVER!"
Rudy Ruiz
May 2, 2025
5
out of
5
rating by Rudy Ruiz
"Kay Riordan’s State Farm agency is awesome. Sandra, Madison and the rest of the staff there are customer service centric. They are always polite, timely and willing to help."
We responded:
"Hi Rudy, thank you for sharing your review with our team. We are all grateful to hear these kind words and to know that we have done great work with you. This is something we always strive for and would like to achieve again with you. So please do not ever hesitate to reach out with any questions or concerns! -Kay"
SexyGirl3501
April 24, 2025
5
out of
5
rating by SexyGirl3501
"Wow el servicio y la atención que recibí por parte de SUSANA fue excelente, con una simple llamada resolvió todas mis preguntas, y gracias a su profesionalismo hoy es mi agente, agracias SUSANA por ser tan profesional."
We responded:
"Hello! Thank you for leaving us a great review. Susana and the team are glad to hear that she was professional and could answer all your questions. We thank you for choosing us for your insurance needs. Please let us know if we can help with anything in the future! -Kay"
Elba Perez
April 23, 2025
5
out of
5
rating by Elba Perez
"Excelente servicio y muy servicial. Altamente recomendado, pregunten por Geo, fue increible"
We responded:
"Hi Elba, we truly appreciate you leaving us a kind review of Geo and his service. We strive to provide excellent service, so we are glad to have done this with you. Thank you for trusting us and for the recommendation. Please let us know if we can help with anything in the future! -Kay"
Alvaro Gonzalez
April 23, 2025
5
out of
5
rating by Alvaro Gonzalez
"Geo provided amazing service . He was knowledgeable, friendly and went above and beyond to help me with my insurance needs. Highly recommended!"
We responded:
"Thank You Alvaro for your glowing recommendation of Geo, we think he's pretty amazing too! Appreciate you taking time out of your busy schedule to share your experience. We are here if you need us!! Thanks! -Kay"
Dolores Marshall
April 21, 2025
5
out of
5
rating by Dolores Marshall
"Susana, in this very difficult Home Owner Insurance market, I want to thank you for bringing me sooo much patience and clarity. I now have a policy that is $5,000 less than what I was paying. Thank you so very much for your knowledge and expertise. Keep up the great work. I will pass on your number to anyone I know that is looking for HO Insurance. May God continue to bless and keep you."
Jen Brunet
April 15, 2025
5
out of
5
rating by Jen Brunet
"I had a fantastic experience working with Susana at State Farm! She was incredibly knowledgeable and patient. Susana took the time to explain all of my options in detail and helped me find the best coverage to fit my needs and budget. Her professionalism and friendly attitude really stood out, and I felt completely confident in her recommendations. I truly appreciate her dedication and excellent customer service. Highly recommend reaching out to Susana if you're looking for a trustworthy and helpful insurance agent!"
We responded:
"Thank you, Jen, for leaving us wonderful feedback. Our team is delighted to hear your kind words for Susana and her service. She strives to achieve this with all customers, so it means a lot to us that she has done this with you. Please let us know if we can assist you in any way. We will always be here for you! -Kay "
Volney Rennie
March 27, 2025
5
out of
5
rating by Volney Rennie
"Sandra Najera was our go to agent, a knowledgeable professional with all the pleasantries that made our state farm experience exceptional. We recently added a new car to our policy and Sandra at Kay Riordan State Farm in Pembroke Pines made it painless. Thank you Sandra Najera, we are happy State Farm customers."
We responded:
"Hi Volney, thank you for leaving your kind feedback. We truly appreciate your kind words for Sandra, and we thank you for choosing us for your insurance needs. Next time you are in need of assistance please do not hesitate to reach out with any questions or concerns. We will be here for you! -Kay"
maria valenzuela
March 18, 2025
5
out of
5
rating by maria valenzuela
"⭐⭐⭐⭐⭐ Maria Mercado is absolutely amazing! She is a bilingual (English & Spanish) professional who goes above and beyond in everything she does. Her work ethic is exceptional—she is responsible, organized, and always has a wonderful attitude. Maria provides 100% customer service, ensuring that every detail is taken care of. What sets her apart is her dedication to helping others. If she doesn’t know something, she will find the answer. I always feel confident and valued when she assists me. In fact, I don’t mind waiting for her when she’s on the phone because I know I’ll receive the best service possible. Maria is truly an asset, and I highly recommend her to anyone looking for excellence and professionalism! Gracias Mary for the last 5 years or more ❤️❤️❤️✨⏰📚✅"
We responded:
"Hi Maria, thank you for sharing your kind words. Maria and the team are thrilled to hear that you enjoy working with her and that she is attentive. Thank you for putting your trust in us and we look forward to seeing you again soon. Please let us know if we can assist you in any way! -Kay "
Steven Creech
March 12, 2025
5
out of
5
rating by Steven Creech
"They were wonderful!"
We responded:
"Thank you for sharing your kind review, Steven. Our team is glad to know that we have served you wonderfully. Thank you for choosing us for your insurance needs, we look forward to working with you again soon so please do not hesitate to reach out if you have any questions! -Kay "
Sheila perez
March 10, 2025
5
out of
5
rating by Sheila perez
"Extremely satisfied customer!!! Job well done Mr. Silva. He followed thru and resolved my challenging problem. He went above and beyond and his perseverance is refreshing. Thanks again for all you do!!"
We responded:
"Thank you for taking the time to share your experience with us! We're thrilled to hear that Patty's professionalism and dedication have made your interactions with us a pleasure. We're proud to have her on our team, and we'll be sure to pass along your kind words. If you ever need assistance in the future, please don't hesitate to reach out. -Kay"
Molly Mullins
March 7, 2025
5
out of
5
rating by Molly Mullins
"Great service!"
We responded:
": Hi Molly, thank you for sharing your wonderful review. Our team is thrilled to hear that our service has been excellent. Thank you for trusting us and we look forward to seeing you again soon. Please let us know if you have any questions or concerns. -Kay"
Jennifer Cooper
March 7, 2025
5
out of
5
rating by Jennifer Cooper
"I have been working with Susanna Umana for about a year with various policies. I have always found her to be extremely professional and patient. She always has good suggestions and is always available to take my call. I am even planning to move my homeowners policy over with her shortly as she has suggested ways to save some money. I highly recommend this agent and even more so Susanna! Thank you!"
We responded:
"We truly appreciate you leaving us a review, Jennifer. Susanna and the entire team are glad to hear that she has been professional and patient when taking your calls. We look forward to continuing working with you and look forward to your new coverage. Thank you for trusting us and for the recommendation. Please let us know if there is anything else we can help you with! -Kay"
Envios Pembroke
February 28, 2025
5
out of
5
rating by Envios Pembroke
"Excelente servicio , muy atentos me encanta como me han tratado duérmete todos estos años q llevo con ellos"
We responded:
"Hi Envios, thank you for sharing your kind review. Our team is glad to hear that we have been helpful and provided excellent service. Please let us know if you need any help soon. We are here for you! -Kay Hola Envios, gracias por compartir tu amable reseña. Nuestro equipo se alegra de saber que hemos sido útiles y brindado un excelente servicio. Avísanos si necesitas ayuda pronto. ¡Estamos aquí para ti! -Kay "
daisy tang
February 28, 2025
5
out of
5
rating by daisy tang
"Maria Mercado is very professional and very detail oriented. We are very pleased with the service she provided and saved us money as well."
We responded:
"Thank you for leaving us a kind review, Daisy. We are delighted to hear that Maria was able to provide you with excellent service and help you find the right coverage for your needs. Please let us know if you need anything else. We will always be here for you! -Kay "
Hilit Mechaber
February 27, 2025
5
out of
5
rating by Hilit Mechaber
"The team at Kay Riordan has always been extremely helpful, efficient, and knowledgeable about our needs. Thanks State Farm and special thanks to Patty Hornsby, who has continued to assist us for many years!"
We responded:
"Hi Hilit, we appreciate your kind review. Our team is thrilled to have been able to work with you and we look forward to doing it again soon. Please reach out if you have any questions or concerns. We are here to help! -Kay "
Shaw Pinnell
February 26, 2025
5
out of
5
rating by Shaw Pinnell
"Got a quote had a great experience quick, easy and in my budget!"
We responded:
"Thank you for the kind review, Shaw. We are glad to have been able to assist you with a quote and one that fits your needs. We will always be here for you so please do not ever hesitate to reach out with any questions or concerns. -Kay "
Bobby Van Stone
February 26, 2025
5
out of
5
rating by Bobby Van Stone
"Got a plan I’m happy with and Kay made the whole process easy and painless, I recommend getting your insurance with her"
We responded:
"Hi Bobby, thank you for sharing your great review. The team and I are thrilled to have served you with your insurance and given you a great experience. Please let us know if you are ever in need of assistance again and thank you for the recommendation. We are happy to help you! -Kay "
Maria Mitjan
February 5, 2025
5
out of
5
rating by Maria Mitjan
"Mi esperiencia fue excellent Ella se comporta sumamente amable , resuelve todos lis problems con patiencia sin apuro para mi y para unos familiares que tienen el Seguro con ella salen sumamente satisfechos si yo pudiera Darle un puntaje le Daria no cinco sino diez Estrella cuidanle mucho porque es la mejor, Gracias Maria C Mitjan"
We responded:
"¡Muchas gracias por compartir tu experiencia tan positiva! Me alegra saber que has recibido un servicio excelente y amable, y que María ha resuelto todos los problemas con paciencia. Nos enorgullece saber que tanto tú como tus familiares están satisfechos con el seguro. Agradecemos mucho tus palabras y definitivamente valoramos tener a alguien tan dedicado como María en nuestro equipo. Si necesitas más ayuda o tienes alguna pregunta, no dudes en contactarnos. -Kay "
Cristina Garcia Marquez
February 5, 2025
5
out of
5
rating by Cristina Garcia Marquez
"Excellent! Sandra kindly answered all my questions and addressed my requests. Thank you."
We responded:
"Hi Cristina, thank you for sharing your kind review. Sandra and the team are delighted to hear that she was able to answer all your questions and requests. We are always here to help so please do not ever hesitate to reach out with any questions or concerns. -Kay"
Heather R
January 27, 2025
5
out of
5
rating by Heather R
"Maria Mercado has been our insurance agent for over 12 years. Maria is always available and helps me with any question about our policy. She is very knowledgeable, reliable, & honest. I highly recommend her if you need a great agent. Maria is awesome!!"
We responded:
": Hi Heather, thank you for your kind review. Maria and our team have been grateful to serve you for the past 12 years. We strive to provide outstanding service to all customers, so we are happy to hear Maria has been able to do so for a long time. Please let us know if you need anything else in the future. We are here for you! -Kay"
Kevin Billings
January 25, 2025
5
out of
5
rating by Kevin Billings
"Nice people, good service."
We responded:
"Thank you for sharing your great review, Kevin. Our team is thrilled to be able to assist you and provide good service. Next time you are in need of assistance, please do not hesitate to reach out to us. We are happy to help! -Kay "
Valencia M. Ducheine
January 23, 2025
4
out of
5
rating by Valencia M. Ducheine
"My encounter(s) with Kay Riordan State Farm has been great. As a long-time customer, I appreciate the customer service and prompt responses that I receive from the team - particularly Ethel Rodriguez (who has been my rep for over 8 years) and mostly recently Geovany Silva. Both individuals have been instrumental in my coverage decisions which ultimately has made my experience a positive one. I highly recommend this group for all your insurance needs"
We responded:
"Thank you for sharing your wonderful experience with us! We're thrilled to hear that as a long-time customer, you've consistently received excellent customer service and prompt responses from our team. It's fantastic to know that Ethel Rodriguez and Geovany Silva have been instrumental in assisting you with your coverage decisions and contributing to your positive experience. Your high recommendation means a lot to us, and we're grateful for your trust and loyalty. -Kay "
Hebelinn Crouch
January 20, 2025
5
out of
5
rating by Hebelinn Crouch
"Maria Mercado has been our insurance agent for the last 12 years. She is very responsable, hard worker and respecful person. She always helps us with any question about insurance. She is very knowledgeable about it. Maria is available to assist you in anyway she can. I highly recommends her to be your insurance agent. Maria is awesome!!"
We responded:
"Thank you for sharing your kind review! We appreciate the opportunity to serve you for the past 12 years and to serve you in the future. Our team will be here when you need us most so, please let us know if you ever need anything! -Kay "
Bryan Altabas
January 17, 2025
5
out of
5
rating by Bryan Altabas
"Kay Riordan and Ethel Rodriguez are exceptional agents! They work hard, respond in a timely manner, and put their customers above all. They really go out of their way to make sure their clients are taken care of. I have been with them for a few years now and have not had a single complaint. On the contrary, I have nothing but good things to say about them. Do yourself a favor and contact them for your insurance needs."
We responded:
"Hi Bryan, thank you for the great review. We are thrilled to hear that we have been fast and exceptional with our service, it truly means a lot to us. Next time you need us please do not hesitate to reach out! -Kay "